打电话给Amex化缘，跟自动语音说考虑关卡对面立刻问卡号多少，吓得我赶紧改口说找representative。前几个月又一次真心去关卡，用的chat客服二话没说就给关了，连retention都没有转接。有没有小伙伴知道现在打电话说要关卡给他报卡号是不是直接就关掉了啊？Amex现在关卡这么主动了？
你要关，客服系统里面也没有看到retention，就直接关了呗 你想要客服干啥？
直接要retention，不要说关卡
Bot也可以直接问吗？
spoon fed来了
- Hello, I have an amex card (具体卡). I saw the annual fee was recently posted, but it was too expensive for me. I am considering closing the card, but can you help me check if I have any retention in the system, please?
在客服typing的时候 你要说
2. Well, I know all the benefits of the card. I know it’s your job, but let’s save our time. At this moment, can you help me check if I have any retention offer in the system, please?
这两段话保存 最快查看retention offer
22 个赞
不可以 打开对话框直接输入 representative
然后依次输入上面两段话
1 个赞
其实你跟第一个客服说没用，他还是会把你转接到第二层
1 个赞
都走不到retention team，第一阶段的客服直接就给你关了。他们都没有看retention offer的权限
一年的商业白金和去年刚给了retention的个人白金，都一句废话没有就关了，效率确实提高了不少，这是好事 
要retention和关卡对客服来说是两件事
现在的客服都没有主观能动性，基本就是电脑和客户说什么他们就干什么
大哥nb
不用这么多条条框框，要retention直接发could you help check the retention offer on my card ending in xxxxx? 对方要是开始扯了就重复发这句话，多发几次agent就会直接帮你查offer不会扯东扯西了，然后一次性把所有卡都问个遍完事
3 个赞
你可以ignore这个问题，直接说，talke to retention agent
又要到饭了兄弟们！
1 个赞
今天问了小10张卡，没一张有retention的，amex为什么这么恨我
你撸的太狠，让爱麦克斯看不到在你身上赚钱的机会
我没咋撸amex呀 
谢谢 要到了3个月 15k for $1500.
I want to confirm that after our conversation today you are keeping your American Express® Gold Card open. You can earn 15,000 Membership Rewards® points after you spend $1,500 or more in eligible purchases on your Card within 3 months of accepting this offer, starting today. The 15,000 Membership Rewards® points will be credited to your account 8 to 12 weeks after the purchase requirement has been met. Your account must not be past due or cancelled at the time of fulfillment of any offers.
Purchases may fall outside of the 3 month period in some cases, such as a delay in merchants submitting transactions to us or if the purchase date differs from the date you made the transaction. If this happens these purchases will not be counted toward your eligibility for this offer.
Eligible purchases are purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, purchases of travelers checks, purchases or reloading of prepaid cards, purchases of gift cards, person-to-person payments, or purchases of other cash equivalents.
Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms for more information. Participating partners and available rewards are subject to change without notice.
The value of Membership Rewards points varies according to how you choose to use them. To learn more, go to American Express - Rewards Points Calculator.
Membership Rewards® partners will receive certain information about you in order to provide the benefits of your Membership Rewards account.
If you have a history of cancelling or downgrading American Express Card accounts within your first year and you cancel or downgrade your Card account within your first year after this call, we may not credit, we may freeze, or we may take away the Membership Rewards® points from your account.
If we determine that you have engaged in abuse, misuse, or gaming in connection with this offer in any way or that you intend to do so, including if you return purchases you made to meet the threshold amount we may not credit, we may freeze, or we may take away the Membership Rewards® points from your account. We may also cancel any accounts you have with us.