衣服几乎全被酒店丢了,现在怎么办

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每一条官推的更新下面评论

最新进展:在发邮件两周之后,收到了个这个回复:

Dear Mr. {},

Thank you for contacting us. My name is {} and I’m reaching out to you on behalf of Mr. Mark Hoplamazian and Ms. Jessica White.

Your case has been escalated to me and I must say, I hate to hear about the experience that you had during your stay at the Chicago Thompson.

I understand how you would be frustrated to come back to your room with all of your possessions missing with no explanation. Then to top it off, you received no resolution, and you were left feeling like they don’t care or not willing to assist to make this right. This is not acceptable or typical of Hyatt standards.

Due to the nature of the situation, I’m going to reach out to the executive management team at the property to ask them what they going to do to resolve this for you.

As soon as they reach out to me, I’ll be responding back to you and let you know.

Please let me know if you have any questions or any concerns, by replying back to this email. You can also reach out to me by calling 1.{} and reference case number CAS{}. If I’m not available, any of our Care and Resolution Experts that answers that line can assist.

Thank you for allowing me to assist you. Please allow me at least 48 hours to hear back from the hotel in regard to your requests.

We value your membership and look forward to your future stays at Hyatt hotels.

Best regards,

{}
Guest Care Support
she/hers

Global Care Center
E: [email protected]
Case Number CAS{}

由于最近忙于应付人生,除了找messenger问进展还没做别的操作。现在看来应该几天内会有新的回复,只能继续等待。

8 个赞

看起来是个好兆头(?)

看上去他们还是啥也做刚开始处理我的消息,也不知道是怎么反复问还鸽了两周的

2 个赞

已经过了一周还没消息……不知道是不是他们在故意鸽我了

1 个赞

看起来一坨安慰人的套话 什么解决方法都没有 然后踢皮球给下一个人 :doge:

感觉可以继续骚扰

2 个赞

继续打电话问,不问的话酒店也不会主动处理

关注一下

居然有这么离谱的事情,下次要先报警啊,有个police report留底。

当时就报警了

2 个赞

祝顺利解决啊。

Good Morning Mr. Wang, I have received a request to reach out to you again regarding your stay here last month. As mentioned in my email Thompson Chicago has done extensive research, viewed camera footage, done a lock audit, and discussed the matter with all involved departments (as told in the e-mail that was sent to you on 3/18/27 at 4:42pm). We have no reason to offer compensation regarding your items. I trust that this matter is settled as we also have relayed this to Hyatt Corporate. Thank you.

Kelly Keegan
Director of Rooms and Revenue
(312)994-7270

无能为力了。现在怎么办。

都开始摆烂了,lz各种平台投诉都不被重视 :clown_face:

1 个赞

这corporate的操作也是很迷,酒店之前明明都已经说是他们的问题assumed early check out而且态度还那么差,结果竟然把皮球踢回酒店了。明明就是几万分就可以解决的事弄得那么复杂

1 个赞

破防了。我觉得就是酒店根本解决不了这个问题。而Corporate除了重新尝试让酒店解决此问题之外啥也不干。

1 个赞

reddit 有人问一个很好的问题,
Did the suite have a connecting door? Housekeeping could have taken your items through that door if that all who went inside your room when you stepped out.

或者直接把东西藏在隔壁,然后等下来拿

1 个赞

我觉得没有。我觉得发生的事可能是Housekeeping在移走所有东西的时候把我的部分衣服当垃圾扔了。至少袜子和骰子肯定扔了。衣服体积很小,怎么从房间里出去都可能。

Thompson Chicago 有啥好的,房间挺小的。没啥特点啊。