你后来一次找客服是chat还是电话？
等了一个周末，消失的point还是没有回来。
今天chat了，一开始说看不到我的missing points，因为那个MR account已经被取消了。后来被tranfer back and forth, 最后一个说 “It looks like my colleague just helped you with merging the rewards points & failed to consolidate all points under your active account.
Out team will investigate this for you…
Most cases are resolved in less than 2 weeks. Complex cases may take up to 90 days. I’d recommend you to please contact us in 7-10 business days we may have an outcome towards this.
However, if you are looking for earlier resolution, I can also get you the direct contact details for our Membership Reward team. ”
因为是P2的账户，我选择等investigation.