最近准备回国，想顺便把 C1 VX 的 travel credit 用掉，打算通过 Capital One Travel 订一张南航 TPE–PVG / SHA–URC 的 multi-city 票。
前几天看票价的时候，公务舱比经济舱还便宜，C1 Travel 也只显示了公务舱票，没有经济舱。但这两天经济舱价格降下来了，只比公务舱便宜一点点，结果现在反而看不到公务舱的选项了。
打电话问了客服，说他们也没办法，我们看不到的票，他们也看不到。请问大家有没有遇到类似情况？或者有什么 workaround 可以看到公务舱选项吗？
这个是老毛病了吧
也没什么办法了吗
可以发邮件给ceo问问，把这个事情尽量的上纲上线。说你是高端高净值高消费客户，他们一点都不关心高端用户，整个travel portal搜索功能基本是废物，然后因为这个事情你和你的family还有朋友都ditch c1（本来自己是非常忠诚的客户，很痛心），还是amex做得好这类的，以后准备个人和公司的消费都走amex。大概就这类的prompt让chatgpt给你写几遍然后邮件ceo再cc所有能搜到的高层的email
C1家一直是这样的，感觉订机票不太方便…
lz写好了可以在论坛分享一下 我们大家都帮你发！
chatgpt的稿子：
Subject: Ongoing Issues with Capital One Travel – Disappointed as a Longtime Customer
Dear [Capital One Executive Team / Mr. Fairbank],
I’m writing to express my deep frustration and disappointment with the Capital One Travel portal, which has been consistently unreliable when it comes to searching for premium cabin options — an issue that has now directly impacted my upcoming international travel plans.
As a long-standing Capital One Venture X cardholder and a loyal customer who values high-quality travel benefits, I was hoping to utilize my annual travel credit on a multi-city itinerary with China Southern Airlines (TPE–PVG, SHA–URC). Initially, the portal only showed business class fares (with no economy options, oddly), but now that economy fares have slightly decreased, the business class option has completely disappeared. This inconsistency in fare visibility makes the booking experience highly unreliable.
When I contacted customer service, I was told there was nothing they could do — no workaround, no escalation path, just a dead end. Frankly, this kind of response does not align with the level of service one would expect from a premium credit card offering.
I’ve tried to remain a loyal Capital One customer, but situations like this — where the platform fails, support fails, and there’s no recourse — are making me seriously reconsider my long-term relationship with Capital One. By contrast, platforms like Amex Travel not only provide a far smoother experience but also demonstrate far better responsiveness to high-value customers.
I had been planning to expand my relationship with Capital One both personally and through my business, but this experience has raised serious concerns. I genuinely hope this message prompts a review of the travel platform’s reliability, transparency, and customer support training.
Thank you for your attention. I look forward to a meaningful response.
Sincerely,
[Your Name]
[Your Venture X Cardholder Info, Optional]
[Phone Number / Email]
chatgpt提供的几个邮箱，看起来都是reddit来的，应该靠谱：
[email protected]
[email protected]
朋友代发的版本：
Subject: Concern Regarding Capital One Travel Experience on Behalf of a Long-Time Customer
Dear Capital One Executive Team,
I am writing as a friend and fellow Capital One Venture X cardholder to express serious concern regarding the recent experience of a longtime and loyal customer, who encountered major issues while attempting to book a business class ticket through Capital One Travel.
Despite the availability of business class fares for a China Southern multi-city itinerary (TPE–PVG, SHA–URC), the Capital One Travel portal failed to display them once economy pricing shifted — effectively blocking access to premium options. Customer service offered no solution or escalation route, leaving my friend stranded with limited choices and no value from the Venture X travel credit.
As a group of high-spending, travel-oriented users who chose Venture X for its premium travel perks, we find this unacceptable. It’s especially disappointing that there appears to be no accountability or flexibility in resolving what is clearly a system-level issue. If this is the best experience Capital One offers its most loyal cardholders, it’s hard to see how the product competes with alternatives like American Express Platinum, where customer experience and travel service delivery are far superior.
We’re now seriously re-evaluating our continued loyalty to Capital One — both personally and professionally — and we hope this situation prompts an urgent review of Capital One Travel’s backend systems and customer care escalation protocols.
Thank you for your attention.
Sincerely,
[Your Friend’s Name]
Venture X Cardholder
[Phone / Email – optional]
这不得把 VX 砍福利一起带上骂一下 
GPT果然强大
好主意，修改次数到上限了，加一段吧：
This already disappointing experience was made worse by the recent decision to strip authorized users of their Priority Pass benefit, a move that undercuts a major selling point of the Venture X for families and business travelers like myself. These changes reflect a broader pattern: Capital One’s once-premium offering is starting to feel increasingly like a bait-and-switch.
我帮忙发了 c1这银行必须治治 我都不知道他们和discover怎么过的反垄断