土航备降莫斯科炸裂操作

里程票不赔吗?

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听说圣彼得堡断网严重,我们当天的火车票涨到几千一张,土航地勤的赔付标准模糊。这两天稳定了应该可以火车过去 :melting_face:

莫斯科看上去很安全 除了进出港受影响

里程票的票号PNR和e-ticket no.现金票的开头不同,无法在网站feedback,电话也需要填写票号,中国区的客服小姐姐很nice说可以从可持续栏目下投诉无需填写票号,不过网站依然报错无法联系到土航。

不懂为什么这个时期要头铁去俄罗斯

这也太夸张了

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楼主现在到圣彼得堡了吗?

到辣! 感谢adobe老师关心,铁路稳稳的幸福。

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更新土航幽默回复 全世界知道是圣彼得堡空域关闭,土航说是坏天气…根据土耳其民航局规定,航司没有任何赔偿义务,又说需要提交收据评估金额。
Dear, We are sorry that events outside our control disrupted your flight. While in the air, flight TK1233 Antalya/St. Petersburg on 4th of July, 2025, was forced to make an emergency landing at Moscow Airport due to bad weather conditions. In accordance with the published by the Turkish Directorate General of Civil Aviation, airlines are not obliged to pay compensation in case of flight disruption as a result of events outside their control. We are sorry that these unforeseen circumstances disrupted your journey. Getting you to your destination on time is one of our leading priorities. We kindly inform you that as it will breach the security and documentation protocols, our accounting department is unable to process compensation for the expenses without the necessary invoices or receipts. For evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents, your name and the total amount of the expense visible on the receipt. We look forward to serving you better on your next flight with us. Sincerely Yours, Oğuzhan S. Customer Representative TURKISH AIRLINES INC. Customer Contact Center

别被他带偏了,你买的机票是去圣彼得堡的,他没有成功的把你送去圣彼得堡丢半路上了。就算他天气原因没有义务赔偿,他也有义务把你送去目的地 :chigua:

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到了就好了

土航Feedback最新回邮件拒绝任何赔偿。上海办事处一直帮土航洗表示是不可抗力无需任何赔偿,指责莫斯科地面柜台没有权限做出报销承诺,而且上海只卖票不售后,联系不到总部。并表示010电话可以联系到土行总部,致电总部表示总部只能教你怎么写feedback,没有权限联系总部的售后。 心累。。。

话说圣彼得堡现在怎么样?

:doge:最近寫過土航Feedback,親身體會什麼叫油鹽不進。

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圣彼得堡一切安好,土航确实油盐不进

这两天俄航被黑客瘫痪系统