可以直接email的!
这里提交inquiry:CBP Customer Service
我记得两周内就收到了回复 护照扫描发过去之后几周网上就看见更新了
我是原本global entry连的第一本护照 后来蓝本下来了就email他们加上了蓝本 足不出户搞定
以下是他们email原文(看上去能email办的业务很全):
Thank you for contacting the CBP Traveler Communications Center.
Updates to your visa(s), citizenship or immigration status, date of birth, gender, or legal name, and the addition of new documents (such as a second passport or new visa) can be completed by our office. Please read the information below carefully and reply to this message with the information requested below.
NAME CHANGE: Please reply to this message with a color image of your passport reflecting the name change.
CITIZENSHIP OR IMMIGRATION STATUS CHANGE: Please reply to this message with images of your new passport or Permanent Resident Card (I-551). For U.S. Permanent Resident cards, please provide images of the front and back of the card.
DOB or GENDER UPDATES/CORRECTIONS: Please reply to this message with a color image of your passport reflecting the correct date of birth and/or gender.
ADD or UPDATE SECOND PASSPORT/VISA: Please reply to this message with a color image of the new visa or second passport.
Once we receive your attachment, we will escalate this case to request the name update. Escalation processing times are currently 3-8 weeks.
Thank you again for contacting the Traveler Communications Center.