准备订一间日本的积分房,发现居然双人的积分价比单人贵(所以这是为啥呢,按理说积分房也不交税,纯积分价也不含任何饭啊
)。
提问:Hilton的2nd guest stays free benefit可以对积分房生效吗?酒店声称不行,怎么撕
欢迎回报 DP
Update:酒店换了个高级人员回复,说积分房是“specialized rate”,所以不享受 2nd guest stays free。
钻卡客服认为他在扯淡,尝试给我直接改成 2 个人失败、尝试加 note 也失败、尝试打电话要求酒店的 manager 改还是失败(manager 这次说的是没有权限)。给我开了个 case。
结果case还是被转到酒店处理,这次是个更高级的管理人员,给我写了个小作文(而且看起来还不是ChatGPT写的
),内容就类似“积分房不属于standard rate,所以是special的”的车轱辘话。看起来没救了 ![]()
Appendix. T&C 如下:
A guest stays free in the Member’s room on qualifying stays at hotels when there are additional charges for double occupancy. This benefit excludes stays at any hotel when the rate includes additional components (e.g., meals, activities, parking); specialized rates (e.g. package rates, bed & breakfast rates) or taxes that are quoted as a per person or per room charge; or is an All-Inclusive property.
似乎积分房满足这里的全部条件:
- there are additional charges for double occupancy 确实有额外charge
- excludes stays at any hotel when the rate includes additional components (e.g., meals, activities, parking) 确实没有饭啥的
- excludes specialized rates (e.g. package rates, bed & breakfast rates) or taxes that are quoted as a per person or per room charge 确实没有package,税也不按照人头收,也不按照房费(which is 0)收
- excludes all-inclusive property 确实不是