今晚定了一单halal food 送餐的人送到一半突然自己cancel了订单 并且订单结算价还莫名其妙提升了10刀
online live chat换了五个客服 每个客服说的话术都是一样的 一字不差：
“I know that this is not the solution that you are expecting. Unfortunately, this order isn’t eligible for a refund at this time. Therefore, we cannot provide you with a price adjustment for this order.”
“I understand your disappointment over this matter. We are closing this chat here since we have already informed you about the resolution we could offer. Please feel free to contact us with any further queries or if you need any assistance. Thank you for being so understanding. Stay safe and healthy.”
每个客服都是光速上线，光速下线。
然后打电话，电话客服跟我说送餐的人已经“到你家楼下”了，但是尝试联系你的时候你没回应，然后他就按照系统指示把餐送回去了。
但那个人从来没有联系过我，不管是电话app还是任何。我公寓楼下也可以输入房间号然后联系到我，but apparently 他也没有这样联系过我。而且我清楚的记得当order cancelled提示出来的时候，那个driver还在20 mins away的地方。
再者，我的订单是Leave at my door，以前经常有uber driver就直接把order放lobby桌子上就走了，我也没觉得有什么。如果那个哥们真的到了我家楼下然后在公寓楼里等着我，他大可以直接留在桌子上然后mark order as complete，instead of（据uber eats电话客服所说）“take the order back to the restaurant as per Uber Eats guidelines”
但不论我怎么解释，电话客服也是听不懂人话一样。我要求跟supervisor交涉，她说只能callback。
求问大家怎么撕？支付方式是uber credit所以信用卡dispute不了。。。
