The Federal Trade Commission today announced a final “click-to-cancel” rule that will require sellers to make it as easy for consumers to cancel their enrollment as it was to sign up. Most of the final rule’s provisions will go into effect 180 days after it is published in the Federal Register.
Your provider is required to send you a written copy of its response. Keep in mind, If the carrier sends the response by postal mail, it could take up to 10 days for you to receive the response.
Please review your provider’s response. If the issues you raised in your ticket remain unresolved, you can reply directly to this email with a short description of the problem.
Keep in mind that billing adjustments or other actions by your provider could take time to implement.
If we do not hear from you within 30 days, your ticket will be closed.
If you have new issues with your provider, you can file an additional complaint by going to: consumercomplaints.fcc.gov