我就是这样写的
Dear American Airlines Customer Relations,
I am writing to formally file a complaint regarding Flight …
Our AAdvantage numbers are:
•
This flight was not only canceled, but we were forced to remain on the aircraft in 109°F heat, with a malfunctioning air conditioning system. Passengers, including us, were not offered water or any refreshments during this time, despite the dangerous temperature.
My fiance suffered a severe headache due to heat exposure and dehydration, and the discomfort we both experienced was both physically and emotionally distressing.
We expect American Airlines to uphold basic standards of passenger comfort and safety, especially during irregular operations. Unfortunately, that was not the case on this flight.
We respectfully request reimbursement or compensation for the significant inconvenience and health impact caused by this situation.
Please let us know how this matter will be addressed. We look forward to hearing from you promptly.