这两天去果子店里trade in了几台iPhone。
正常流程是直接run smart assessment 这个是通过正面分别拍两张白底和黑底的照片来评估cosmetic，以及背面一张。
有些cosmetic的问题 比如比较深的划痕（指甲划过能感觉到）这种情况smart assessment在某些角度下是过不了的。这个时候你可以申请人工评估。有的店员不懂，但你可以要求他们去问一下资深一点或是supervisor。
人工评估会宽松很多，有一些和常见理解不太一样的点，总结来说：
- 显示区域有裂痕 - 有事
- 镜头裂痕 - 有事
- 影响使用（比如进水，按钮坏了，或wifi坏了等）- 有事
- 显示区域划痕很深 - 没事
- 背面1道裂痕 - 没事
- 屏幕边缘一两处小磕小碰不影响使用 - 没事
- 边框只看是否弯曲造成屏幕分离，小于13个坑 - 没事
其他详细列表请参考下面折叠 
人工评估checklist原版列表（2025年9月最新版本）
- Is the front or back glass shattered, have more than one crack, or is missing?
- Is the display showing black screen only?
- Is the device bent WITH display separation?
- Does the enclosure have more than 13 dents and/or chips?
- Does the camera lens have any cracks that impact image quality?
- Are there any missing, excessively damaged, or non-functional buttons?
- Is there visible liquid damage which causes functional issues?
- Are the ports non-functional or device unable to hold a charge?
- Does the front glass have one crack in the display area or multiple cracks/chips on the edge?
- Is there burn-in, streaks, or screen bleeding on the display or are there more than 2 white spots?
- Is the display non-responsive to touch or the backlight non-functional?
- Does the enclosure have any minor cracks that don’t pose any harm or customized etching/engravings?
- Is the device bent OR have display separation?
- Is the camera non-functional or does the camera lens have small cracks/chips with no impact to picture quality?
- Is Touch ID/Face ID non-functional or missing?
- Is WiFi non-functional?
