机器问你去哪department,你说anniversary night,然后客服问你要不要book,你跟ta说你不想book,想跟rewards specialist talk about your free night extension,然后就会被transfer。如果客服呆呆的话huca(hang up, call again)
联络上高级客服你就说你有一个FN月底过期,due to covid you aren’t able to book any travel, can you get some points
客服会说one time courtesy 给你换25k点数,然后就ok了。如果客服只给你10k,15k什么的,就说你朋友拿到25k,你也想要25k。砍价砍到25k 就可以accept了,不会给你更高的。